Shipping & Returns

Here's the quick version. Full details are in our Shipping Policy and Refund Policy.

Shipping

  • Where we ship: United States only. Alaska, Hawaii and U.S. territories may have extra charges or product restrictions. Available destinations appear at checkout.
  • Auto parts rates:
    • Standard: $8
    • Express: $15
    • Free Standard shipping on orders of $70 or more
  • Oversized and heavy items: Bumpers, hoods, body kits and other large or heavy parts may be left out of free-shipping offers. If an item needs a freight quote or extra charge that can't be calculated at checkout, we'll contact you for approval before it ships. If you decline, you can cancel that item for a full refund.
  • Apparel: KSeries apparel is made to order by our print partner and ships at the apparel rates shown at checkout.
  • Processing time:
    • In-stock parts ship within 1–3 business days.
    • Many parts ship directly from the manufacturer or distributor.
    • Apparel takes 2–7 business days to produce before it ships.
    • Transit time depends on the carrier and shipping method. Delivery dates are estimates.
  • Delays: If we can't ship within the time stated (or within 30 days if no time was stated), we'll email you promptly with a revised date and the option to cancel for a full refund. Refunds for cancelled orders are issued within 2 business days.
  • Tracking: Every shipment is sent with tracking. Items from different suppliers may arrive separately, and each package gets its own tracking number.
  • Backorders: If something is unavailable or backordered, we'll contact you with options before proceeding.
  • Address accuracy: Double-check your address before checkout. We can't guarantee changes once an order is processing or has shipped. Packages returned or reshipped because of an incorrect address may cost extra.

Damaged, Lost or Wrong Items

  • Inspect your order on arrival. Keep all packaging.
  • Email kseriesmotorsports@gmail.com within 30 days of delivery. Reporting within 48 hours helps us speed up carrier claims. Include your order number and photos of the item, the packaging and the shipping label.
  • Don't install a damaged or incorrect part.
  • We'll replace the item or refund you in full, including original shipping. Any return shipping is on us.
  • Tracking shows delivered but no package? Check around your delivery area and with your household, then contact us. We'll help with the carrier or supplier investigation.

Returns: Auto Parts

  • Window: Request a return within 30 days of delivery.
  • Condition: New, uninstalled, unmodified, in the original undamaged manufacturer packaging with all hardware and paperwork.
  • Restocking fee: None for returns received in that condition. Parts returned used, damaged, incomplete or without original packaging may have up to 20% deducted. We'll explain any deduction, with photos, before refunding.
  • Not returnable:
    • Installed, used, modified or painted parts
    • Special-order parts after they've shipped (unless damaged, defective or wrong)
    • Electronic tuning devices and ECUs once registered, flashed or connected to a vehicle
    • Hazardous materials
    • Gift cards
  • Return shipping:
    • Change of mind, or ordered the wrong part: you pay return shipping, and original shipping isn't refunded.
    • Our error, or the item arrived damaged or defective: we cover return shipping and refund original shipping.
  • How:
    • Email us to request a return. We'll reply within 1 business day with instructions and the return address.
    • Many parts ship from different suppliers, so the return address depends on where your part came from.
    • Returns sent without authorization can't be accepted.

Returns: KSeries Apparel

Apparel is printed on demand, so we don't accept returns or exchanges for wrong size or change of mind. If your item arrives misprinted, defective or damaged, email us within 30 days of delivery with photos and we'll replace it or refund you in full. You don't need to send it back unless we ask.

Refunds

We inspect returns and issue approved refunds within 4 business days of receiving them. Refunds go back to your original payment method. Your bank or card issuer may take another 5–10 business days to post it. If you don't see your refund within 10 business days of approval, email us.

Questions? kseriesmotorsports@gmail.com. We reply within 1 business day (Monday–Friday).